Terms & Conditions
Last updated: October 14th, 2025
1. About The Healing Center
The Healing Center is operated by Intravenosa Healing Center Sociedad Anónima, a company duly registered in the Republic of Costa Rica under company number 3-101-916507.
Our commercial name is “The Healing Center”, and our official website is thehealingcentercr.com (the “Website”), offering wellness, intravenous therapy, and aesthetic medical services within Costa Rica.
Our registered business address and contact information will be available on the “Contact” section of the Website.
By accessing or purchasing through this Website, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our Website or purchasing any of our services.
2. Acceptance of Terms
By browsing, purchasing, or using any service on this Website, you acknowledge that you have read, understood, and agree to these Terms, our [Privacy Policy], and any other policies referenced herein.
If you do not agree, you must not use the Website or purchase any services.
We may revise these Terms at any time. Changes become effective once posted on this page. Your continued use of the Website constitutes acceptance of such changes.
3. Nature of Services
The Healing Center provides medical and wellness consultations, IV therapy, aesthetic treatments, and other health-related services (collectively, the “Services”). Services purchased through the Website are pre-paid sessions that must be scheduled and redeemed at our clinic with an approved practitioner.
Website Content vs. Clinical Care. The general content on this Website (including product/service descriptions, articles, FAQs, and marketing copy) is provided for general information only. It does not create a doctor–patient relationship and should not be relied upon as a diagnosis or individualized treatment plan.
Professional Advice Controls. Any advice, assessment, diagnosis, prescription, or treatment plan provided by our licensed Doctor during your in-person or telehealth consultation constitutes professional medical advice and will always prevail over any general information on the Website.
Clinical Suitability. All Services are subject to a clinician’s evaluation of your medical history, current condition, medications, allergies, and contraindications. We may decline, defer, or modify a Service if it is not clinically appropriate. Where applicable, your payment may be credited to another eligible Service pursuant to our Cancellation & Credit Policy.
No Emergency Care. Our Services are not a substitute for emergency medical care. If you are experiencing an emergency, call your local emergency number immediately.
4. Eligibility
To purchase or use our Services, you must:
Be at least 18 years of age;
Provide accurate and complete personal and health information during your appointment or online booking process;
Not use our Website or Services for any unlawful purpose.
We reserve the right to refuse service, cancel orders, or restrict access to anyone who provides false or misleading information or does not comply with these Terms.
5. How to Use Our Services
Our service flow is as follows:
Medical Consultation – The client must first schedule an appointment with our doctor. During this session, the professional will assess your condition and recommend suitable treatments or products.
Independent Purchase – After receiving guidance, the client may return to the Website at their convenience to purchase the recommended services by adding them to the cart and completing checkout.
Redemption Period – Once purchased, the client has 7 to 14 calendar days (as specified per service) to book and receive the treatment.
Non-Refundable Purchase – Purchases are not refundable.
A client may cancel within 24 hours after purchase, but no monetary refund will be issued.
If a client does not redeem the service within the eligibility period, the payment may be credited toward another available service of similar value, subject to approval, but no cash refund will be provided.
By purchasing through the Website, you acknowledge that these services involve time, material preparation, and medical staff scheduling, and therefore cannot be refunded once purchased.
6. Medical Assessment and Responsibility
All treatments are subject to medical evaluation and suitability.
Our practitioners reserve the right to decline or modify a treatment if deemed inappropriate for your health or safety.
You agree to provide complete and accurate medical information during consultations. Failure to disclose relevant health conditions may result in treatment refusal and forfeiture of any payments made.
7. Online Purchases and Payments
All prices are listed in USD unless stated otherwise.
Payment is due in full at the time of ordering via the Website’s checkout system.
We accept major payment methods as displayed at checkout.
If a pricing error occurs, we reserve the right to cancel the affected order and issue a credit or refund accordingly.
All transactions are processed securely through third-party payment providers. We do not store credit card details.
8. Appointment Scheduling and Attendance
Appointments must be scheduled in advance through our booking system or by contacting us directly.
If you arrive more than 15 minutes late, your appointment may need to be rescheduled at our discretion.
Failure to attend a scheduled appointment will be treated as a no-show and the service will be marked as redeemed.
9. Cancellation and Rescheduling Policy
Cancellations: You may cancel within 24 hours of purchase, but payments are non-refundable.
Rescheduling: Appointments may be rescheduled within the validity period of your purchase (7 to 14 days).
Credits: Unused services may be credited to another eligible treatment but cannot be converted into cash or refunded.
10. Health Disclaimer
The Healing Center provides wellness and aesthetic treatments that complement, but do not replace, medical advice or care from your primary physician.
Results vary from person to person. No specific outcomes are guaranteed.
Always inform your practitioner of any medical conditions, medications, allergies, or recent treatments before receiving any service.
11. Intellectual Property
All content, logos, text, graphics, photos, and materials on this Website are the exclusive property of The Healing Center or its licensors and are protected under applicable copyright and trademark laws.
You may not copy, reproduce, or distribute any content without prior written consent.
12. Limitation of Liability
To the maximum extent permitted by law, The Healing Center, its owners, employees, or practitioners are not liable for:
Any indirect, incidental, or consequential damages;
Reactions or outcomes resulting from undisclosed health conditions;
Loss of profits, data, or business opportunities;
Misuse or misunderstanding of any information or product purchased.
Our total liability will not exceed the amount you paid for the relevant service.
13. Indemnity
You agree to indemnify and hold harmless The Healing Center, its affiliates, officers, employees, and practitioners from any claims, liabilities, or expenses arising from your use of the Website or Services, violation of these Terms, or misuse of any treatment.
14. Privacy and Data Protection
Your privacy is important to us.
All personal and health information is handled in accordance with our [Privacy Policy].
By using our Website, you consent to the collection and use of your data as described therein.
15. Force Majeure
We are not responsible for delays or non-performance caused by circumstances beyond our control, including natural disasters, pandemics, supply issues, or government restrictions.
16. Governing Law
These Terms are governed by the laws of Costa Rica.
Any disputes arising under these Terms shall be resolved in the competent courts of San José, Costa Rica.
17. Contact Information
If you have any questions, complaints, or feedback about these Terms or our Services, please contact us at:
The Healing Center
Email: info@thehealingcentercr.com
Website: http://thehealingcentercr.com
Phone: +506 6057 4359
