Privacy Policy

Last updated: October 14th, 2025

1. Introduction

Intravenosa Healing Center Sociedad Anónima, doing business as The Healing Center (“we,” “us,” or “our”), is committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website http://thehealingcentercr.com,

purchase our services, or interact with us in person, online, or by phone.

We comply with applicable privacy and data protection laws of the Republic of Costa Rica, including those established under Law No. 8968 – Ley de Protección de la Persona frente al Tratamiento de sus Datos Personales, and other relevant regulations.

By using our website, booking an appointment, or purchasing any service, you agree to the practices described in this Policy.

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2. Who We Are

Legal Entity: Intravenosa Healing Center Sociedad Anónima
Company Number: 3-101-916507
Registered in: Republic of Costa Rica
Commercial Name: The Healing Center

Website: http://thehealingcentercr.com

Email: info@thehealingcentercr.com

We operate as a licensed wellness and medical aesthetics center providing consultations, IV therapy, and aesthetic procedures under the supervision of qualified medical professionals.

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3. Information We Collect

We collect only the information necessary to provide safe and personalized care, process purchases, and improve your experience.

a) Information You Provide Directly

When you interact with us, you may provide:

• Full name, date of birth, and contact details (email, phone, address);

• Health and medical information during your consultation (e.g., allergies, medications, conditions);

• Purchase and billing details when you pay for a service online;

• Appointment scheduling information;

• Communication preferences or feedback.

b) Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address, browser type, device, and operating system;

• Pages visited, time spent, and referral source;

• Cookies or similar technologies for analytics and user experience (you can disable cookies in your browser).

c) Sensitive Medical Data

When you receive medical or wellness services, your clinical information may include consultation notes, prescribed treatments, or internal assessments.
This data is stored securely and used exclusively for healthcare purposes within our clinic.

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4. How We Use Your Information

We use your personal and medical data for legitimate and limited purposes, including:

• Providing and managing medical and wellness services;

• Processing payments and maintaining billing records;

• Contacting you to confirm or reschedule appointments;

• Creating and maintaining your medical record under Costa Rican law;

• Sending treatment reminders, updates, or promotional offers (only if you opt in);

• Complying with legal, tax, and medical documentation obligations;

• Improving our website, services, and communication.

We do not sell or rent your personal data to any third party.

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5. Legal Basis for Processing

We process your personal information under the following lawful bases:

• Performance of a contract – to deliver the services you have purchased or requested;

• Legal obligation – to comply with health regulations, invoicing, and tax requirements;

• Consent – when you opt in to marketing or voluntarily provide health data for treatment;

• Legitimate interest – to maintain our customer relationship and improve services.

You may withdraw your consent for marketing or communication at any time by contacting us.

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6. Sharing Your Information

We share your data only when necessary and with trusted partners that comply with strict privacy and security standards:

• Licensed physicians and staff for medical care;

• Payment processors to complete secure online transactions;

• Technology and hosting providers for website operation and data storage;

• Regulatory authorities if required by law or for patient safety.

All service providers are required to use your information only for the specific purpose for which it was shared and to maintain confidentiality.

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7. Data Retention

We retain your personal and medical information only as long as necessary to provide services and meet legal obligations.

• Medical records are retained for up to ten (10) years after your last appointment, as per health documentation standards.

• Payment and accounting data are retained in compliance with Costa Rican tax regulations.

• Marketing and communication preferences are retained until you withdraw consent.

After retention periods expire, data is securely deleted or anonymized.

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8. Security of Your Data

We use physical, technical, and administrative safeguards to protect your information against unauthorized access, loss, or misuse.
All online payments are processed through secure, PCI-DSS-compliant gateways.
While we take reasonable precautions, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

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9. Cookies and Website Tracking

Our website uses cookies to improve navigation and measure site performance.
You can adjust your browser settings to block cookies or notify you when one is set.
Disabling cookies may affect some features of the website.

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10. Your Rights

Under Costa Rican data protection law, you have the right to:

• Access the personal data we hold about you;

• Request correction of inaccurate or incomplete data;

• Request deletion when data is no longer needed or processed unlawfully;

• Object to certain processing, including marketing communications;

• Withdraw consent at any time (without affecting prior lawful processing).

To exercise these rights, please email: info@thehealingcentercr.com

We may require identity verification to process your request.

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11. Marketing Communications

We may contact you via email, phone, or WhatsApp regarding offers or updates relevant to The Healing Center’s services—but only if you have given explicit consent or previously received similar services from us (“soft opt-in”).

You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in our emails, or

• Contacting us at [email protected]